Coronavirus / Covid19 Advice
CORONAVIRUS - PLEASE DO NOT COME INTO THE SURGERY without contacting us first.
From Monday 20th July we will be able to allow limited entry into the Practice. We will still need to triage patients by telephone beforehand. Waiting space will be very limited so some queuing outside will still be necessary. To avoid congestion please do not arrive early for your appointment.Please note anyone coming into the surgery must wear a face covering or mask. Entry will not be permitted without one.
Are your children back to school?
Guidance note for Parent
Under current public health guidance we are currently not offering face to face appointments without patients being assessed first. Please read this carefully as the way we provide care has changed:
- If you need to speak to a GP we will book you in for an appointment on the telephone. If then the GP wishes to see you they will book you in themselves.
-If you have any symptoms of COVID-19 (fever or temperature, a new cough and/or loss of sense of taste or smell) or if you have been in contact with any known or suspected COVID-19 cases then please do not come to the surgery but telephone us for further advice.
-To assist us in managing risk, please attend alone unless you need to be accompanied by a carer.
- Any patients attending for a face to face appointment should ensure they wear a face covering to the appointment.
-Please be aware that you may need to wait outside the surgery as we are still unable to permit patients to wait in the waiting room. You are welcome to wait nearby in your car where possible, but if waiting near the surgery please maintain social distancing.
-Please contact the reception team when you arrive for your appointment so we know you are waiting. We will contact you to ask you to come into the surgery when the clinician is ready.
-Please be aware that you may be asked several times if you have any COVID-19 symptoms, and we ask for your patience and co-operation in this - this is for the safety of staff and other patients.
We are most grateful for your kind assistance.
APPOINTMENT AND PRESCRIPTION CHANGES
Due to pressures arising from the COVID-19 outbreak please give us 72 hours advanced notice when requesting a prescription or your medication.
Please do not request multiple months of medications or prescriptions, there is no need to stockpile medication as this will cause stock issues and shortages. Therefore, please order medication as normal, bearing in mind the timescale guide above.
All medication requests will be processed and issued normally and please continue to take your medication as normal.
If you are at home self-isolating due to Covid-19 symptoms, please arrange for a family member, friend or neighbour who do not have symptoms to collect your medications on your behalf.
Following Public Health Guidance please note we are no longer offer face to face appointments without patients being triaged first.
Please ring the surgery if you wish to be seen, a GP will call you back from a withheld number either that morning or afternoon for triage. You will then be booked in for a face to face appointment if needed.
Many thanks for your understanding and support.
MED 3/FIT NOTES INFORMATION FOR PATIENTS
Click on the link for a copy of the below Statement:
Link: Suspected COVID-19 Note to your employeer.docx
Irrespective of travel history or contact with COVID-19, anyone with a new persistent cough and/or fever should self-isolate for 7 days,and do not need to call 111 or any other healthcare provider.
If the symptoms worsen or you feel that you may need medical care, you should contact 111. The NHS 111 website is https://111.nhs.uk/.
If you wish to book an appointment call the Surgery.
The NHS Worcestershire and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available where possible. You can find the latest information and advice from Public Health England at: www.gov.uk/coronavirus and on nhs.uk
If you or a member of your household have a new continuous cough and/or fever your entire household should stay at home and self isolate for 14 days. If you live alone and are experiencing the above symptoms you only need to self-isolate for 7 days. Stay indoors and do not be in close contact with anyone else. If your symptoms deteriorate NHS 111 have an online coronavirus service that can tell you if you need further medical help and advice on what to do: https://www.nhs.uk/conditions/coronavirus-covid-19/ Only telephone NHS111 direct if you are unable to go on-line. Do not go to a GP surgery, community pharmacy or hospital.
Wash your hands more often than usual, for 20 seconds using soap and hot water. Especially when you get home or into work, after coughing, sneezing and blowing your nose, after being in public areas, or when you eat or handle food. Use hand sanitiser if that’s all you have access to.
To reduce the spread of germs when you cough or sneeze, cover your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue, and throw the tissue away immediately. Then wash your hands or use a hand sanitising gel.
put used tissues in the bin straight away and wash your hands afterwards
- try to avoid close contact with people who are unwell
- do not touch your eyes, nose or mouth if your hands are not clean
Clean and disinfect regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people.
At the current time and based on our understanding of what is known of COVID-19 and other similar respiratory viruses, it is likely that older people and those with chronic medical conditions may be vulnerable to severe disease. As more information emerges, recommendations may change.