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Collecting prescriptions

Please allow at least 48 working hours between ordering your repeat prescription and picking it up.

Our Dispensary process over 7,000 items a month and is working within strict guidelines to dispense medication safely and staff work hard to ensure that patients have their medication as quickly as possible.  We are unable to speed up requests for patients as this will result in further delays for others awaiting their medication.   Requests to process prescriptions in less than 48 hours may be declined.

If you feel you have an urgent request please ring on the dispensary emergency line on 01386 761100 between 12:00 pm and 3:00 pm Monday to Friday. 

Repeat Prescriptions

Our Dispensary does not accept orders over the telephone if you would like to order a prescription they can be placed in the following ways:

-Online with Patient Access. New users are required to complete a simple registration prior to using this service.

-Taking your computer printed repeat prescriptions request slip to the Dispensary

-Posting your repeat prescription request slip to us

-Patients who have their medication delivered to them by the practice can also hand their repeat prescription requests to our delivery driver.

-Order via a Local Pharmacy

Although requesting online is a 24-hour service please note that online requests will be processed daily up to 4 pm after which time they will be processed the next day.

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