We are very proud of our surgery and our staff and even though we think that we do a pretty good job most of the time, we are always seeking new ways to improve our service to you. Abbey Medical practice has an excellent Patient Participation Group who meet once every three months but we realise this small group cannot be entirely representative of our 8,000 strong patient population
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
Easy read information leaflet.
Easy read PPG Leaflet
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
View Patient Participation Report 2014-15
View Patient Survey Results 2013-14
View Patient Participation GP Survey Report 2013-14
2011 - 2012
Our first Patient Survey conducted in 2011 was based on the GPAQ model and evaluated responses from 200 patients who had attended the surgery during 5th -9th July 2011. The results were evaluated at a meeting of our Patient Participation Group who suggested ideas for an action plan based on the survey responses. Three main areas of improvement were identified - Telephone Access, Access to Appointments and Surgery Opening Hours. Improvements were undertaken in line with the action plan and it was hoped that the 2012 survey would reflect efforts made in these areas.
The Patient Group also felt that the 2012 survey should be made simpler and an online version should be made available to use via the practice Website.
The 2012 Patient Survey was remodelled in line with the recommendations of the meeting and a new, simpler survey, designed by Abbey’s website developers for use online and in the surgery, was launched in September 2012. The survey ran until 31st December 2012 and generated 302 responses, an increase of just over 50% on the 2011 survey. 51% of the respondents completed the survey online as opposed to 49% in the surgery. The responses collected in the practice were then added to the online survey where they were collated to give the final report below.
The results were considered at the Patient Participation Group meeting in January 2013 and an action plan was developed.
2012 Patient Survey Results
2012 Patient Survey Report
2012-13 Patient Survey Action Plan
CLICK HERE to download minutes
CLICK HERE to download minutes
CLICK HERE to download August 2015 minutes
CLICK HERE to download June 2015 minutes
CLICK HERE to download May 2015 minutes
CLICK HERE to download March 2015 minutes
CLICK HERE to download May 2014 minutes
CLICK HERE to download January 2014 minutes
CLICK HERE to download November 2013 minutes
CLICK HERE to download September 2013 minutes
CLICK HERE to download July 2013 minutes
CLICK HERE to download June 2013 minutes
CLICK HERE to download April 2013 minutes
CLICK HERE to download February 2013 Minutes
So, we have established a 'virtual' patient participation group so that you can have your say on our services and offer your suggestions to make things better. The virtual group will be managed by the main Patient Participation chairman, who will email you from time to time with the minutes of the meetings, to ask questions, such as what you think about our opening times or the quality of the care or service you received and to let you know what is happening in the surgery and ask your views about important issues and developments.
We have set ourselves a target of around a hundred patients from as broad a spectrum as possible to get a truly representative sample. So far, most of the patients who have joined our virtual group are in the older age bracket so we need young people, young parents, workers, teenagers, people with long term conditions and people from non-British ethnic groups, male or female – you just need an email address.
Click here for the answers to some frequently asked questions
Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager
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be aware that we cannot offer any guarantees of absolute privacy. If this matter
concerns you then you should use another method to notify us of your comment.
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