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Reports & Surveys

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Results & Report for 2014-15

 View Patient Participation Report 2014-15

 

pdfView Patient Survey Results 2013-14

 

pdf View Patient Participation GP Survey Report 2013-14

 

 

Previous Years' Results

2011 - 2012

Our first Patient Survey conducted in 2011 was based on the GPAQ model and evaluated responses from 200 patients who had attended the surgery during 5th -9th July 2011.  The results were evaluated at a meeting of our Patient Participation Group who suggested ideas for an action plan based on the survey responses.  Three main areas of improvement were identified - Telephone Access, Access to Appointments and Surgery Opening Hours.  Improvements were undertaken in line with the action plan and it was hoped that the 2012 survey would reflect efforts made in these areas.

The Patient Group also felt that the 2012 survey should be made simpler and an online version should be made available to use via the practice Website.

2012 -2013

The 2012 Patient Survey was remodelled in line with the recommendations of the meeting and a new, simpler survey, designed by Abbey’s website developers for use online and in the surgery, was launched in September 2012. The survey ran until 31st December 2012 and generated 302 responses, an increase of just over 50% on the 2011 survey. 51% of the respondents completed the survey online as opposed to 49% in the surgery. The responses collected in the practice were then added to the online survey where they were collated to give the final report below. 

The results were considered at the Patient Participation Group meeting in January 2013 and an action plan was developed.

pdf 2012 Patient Survey Results

 

pdf 2012 Patient Survey Report

 

pdf 2012-13 Patient Survey Action Plan

 

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