Routine Appointments (01386 765555)
In order to provide maximum flexibility for patients, we offer a mix of pre-bookable and 'book on the day' appointment, all of which are of 10 minutes duration. Pre-bookable appointments can be booked up to 4 weeks in advance, whilst 'book on the day' appointments can be obtained by contacting the practice on the day upon which you wish to be seen. Please note, however, that demand for 'book on the day' appointments can be high and we therefore advise patients to telephone us as close to 08:00 as possible.
We aim to offer appointments with the GP or nurse of your choice. However, on those occasions when this is not possible, our reception team will be able to advise you of the alternatives available.
In addition to the practice’s normal opening hours, and additional surgery opening times as stated above, you can also book an appointment to see a local clinician in the evenings or on Saturday and Sunday at locations across South Worcestershire.
These appointments won't necessarily be with one of our own GP's but you will have a booked appointment with a GP who will be able to treat any acute conditions. If you would benefit from an extended hours appointment, please discuss this with the reception team who would be happy to advise you on availability.
The GP's offer 5-minute emergency appointments, which operate on a sit and wait basis.
We would like to advise patients that although an approximate appointment time is given when the appointment is booked, the actual length of wait until you are seen depends on the number of patients attending as emergency cases and how busy the duty doctor is.
Please note that these appointments are of 5 minutes duration in order to discuss the most clinically urgent problem only.
Urgent Appointments (01386 765555)
Patients with an urgent medical problem will always be seen on the same day, by arrangement. However, we are unable to guarantee which GP will deal with your problem in these circumstances.
To register to use the appointment booking service you will be required to complete a Patient Access Application form, which is available at the surgery, and provide at least one form of identification to a member of our reception team - this is to ensure that we comply with data protection regulations. You will then be given details of how to log on to the website and instructions to guide you through the registering process.
After registering with Patient Access, you will be able to log on with your pin number and password and view appointments which are available to pre-book.
Automated Patient Check-in
When you arrive for your appointment you have the choice of either reporting to the reception desk to confirm your arrival, or using our automated arrival service.
The automatic service removes the need for you to queue at the reception desk and is simple to operate. The service uses a touch screen which is located to the left as you enter the waiting room – all you need to do is follow the on-screen prompts to enter your date of birth followed by the first letter of your surname and then confirm your appointment details. Once this is complete, your doctor/nurse knows you have arrived and you are free to take a seat in the waiting room.
Telephone Appointments (01386 765555)
We are pleased to offer the facility for patients to speak to a doctor or nurse over the telephone as an alternative to making the journey to the surgery.
If you feel your problem or query can be dealt with over the telephone, please contact the reception team in the first instance. The receptionists will take details of your query along with a contact number and will ensure that your request is passed to the appropriate doctor or nurse, who will then call you back at an agreed time to discuss the matter in more detail. Please note that we are unable to call telephones that will not accept anonymous calls.
If you cannot attend an appointment for any reason please inform us as soon as possible as even 1 hour's notice would allow us to offer that appointment to someone else.