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Would you recommend our practice to your friends and family?

The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the services that provide your care and treatment.

Your feedback will help NHS England to improve servies for everyone.

To go to the Friends and Family Test, please click here

For more information about the Friends and Family Test watch this short video:

https://www.youtube.com/watch?v=sWEKinEeyLs&list=PL6IQwMACXkj1NEbF89RTD6oF9nUDyZKwJ

 


Abbey Medical Practice Patient Online Services – June 2018

A recent change to the Patient  Online Services system asks patients to nominate a pharmacyTHIS IS NOT NECESSARY FOR DISPENSING PATIENTS WHO COLLECT THEIR MEDICATION FROM THE SURGERY.  DISPENSING PATIENTS SHOULD THEREFORE CLICK THE ‘NOT NOW’ OPTION WHEN ASKED TO NOMINATE A PHARMACY AND YOUR MEDICATION WILL CONTINUE TO BE DISPENSED IN THE SAME WAY.

You will only be prompted with the ‘Nominate a pharmacy’ screen when you first request repeat medication through the new service.  Selecting Not now will generate the request as normal.  The ‘Not now’ option is shown in the screenshot below.

Nominate Pharmacy

 


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Useful Links and Documents

Registering with usRegistration Form and Health Questionnaire (please note both must be filled in and you must be come into surgery to complete your registration)

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Sayana press injectable contraceptive: Please fill out the Form and bring to your appointment. 

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Travel Vaccinations: Travel Questionnaire- Please fill out a questionnaire and then book an appointment with our practice nurse.

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Self-referral to physiotherapy: To find out more about self-referral and to fill in a form please click here.

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Facebook: Follow our Facebook page to keep up to date

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Our CQC Report: Read our CQC report here.


 

Collecting prescriptions

Please allow at least 48 working hours between ordering your repeat prescription and picking it up.

Our Dispensary process over 7,000 items a month and is working within strict guidelines to dispense medication safely and staff work hard to ensure that patients have their medication as quickly as possible.  We are unable to speed up requests for patients as this will result in further delays for others awaiting their medication.   Requests to process prescriptions in less than 48 hours may be declined.

If you feel you have an urgent request please ring on the dispensary emergency line on 01386 761100 between 12:00 pm and 3:00 pm Monday to Friday. 

Repeat Prescriptions

Our Dispensary does not accept orders over the telephone if you would like to order a prescription they can be placed in the following ways:

-Online with Patient Access. New users are required to complete a simple registration prior to using this service.

-Taking your computer printed repeat prescriptions request slip to the Dispensary

-Posting your repeat prescription request slip to us

-Patients who have their medication delivered to them by the practice can also hand their repeat prescription requests to our delivery driver.

-Order via a Local Pharmacy

Although requesting online is a 24-hour service please note that online requests will be processed daily up to 4 pm after which time they will be processed the next day.


Becoming a Dementia Friendly Practice

Abbey Medical Practice has recently signed up to Evesham dementia action alliance to become recognised as a ‘Dementia Friendly Practice’.

To support this aim, Abbey Medical Practice is committing to an Action Plan that will make our Practice more accessible, as well as raising awareness of dementia and the range of support that is available locally.

 

Memory Loss Leaflet


Care Navigator & Memory Loss Advisor

Carolyn Pym

Carolyn Pym has recently joined the practice as a Memory Loss Advisor and Care Navigator to undertake memory assessments with our patients and also to support patients within the practice.  She can access advice and support patients with memory concerns.  Carolyn has previously worked with a large national charity as a dementia advisor and has a range of knowledge and experience to advise and signpost to relevant services in the community as diverse as social groups, benefit information, legal advice and any queries that are non-clinical.

If you have any concerns regarding your memory or a family member please contact your GP to arrange an appointment to see Carolyn at the surgery or within your own home. Please note Carolyn can be contacted via the surgery telephone line and only works Mondays, Tuesdays and Wednesdays.


NHS

NHS Health Check

You could be eligible for a FREE NHS Health Check. The check is designed to spot early signs of stroke, kidney disease, heart disease, type 2 diabetes or dementia. If you are aged between 40-74 years old without a pre-existing condition please give Reception a ring on 01386 761111 to check your eligibility and book an appointment.

Click on the like below for more information in the NHS health check website. 

http://www.healthcheck.nhs.uk/


physio- abbey medical

Did you know you can now refer yourself to physiotherapy?

To find out more about the service and complete a self-referral form please click here.



Emergency

Emergency Appointments

The GP's offer 5 minute emergency appointments, which operate on a sit and wait basis.  

We would like to advise patients that although an approximate appointment time is given when the appointment is booked, the actual length of wait until you are seen depends on the number of patients attending as emergency cases and how busy the duty doctor is.  

Please note that these appointments are of 5 minutes duration in order to discuss the most clinically urgent problem only. 

   

hearing loop

Accessible Information Standard 

Do you have difficulty with memory or difficulty to understand? 

Do you have difficulty speaking or making your needs known?

We are working very hard to improve the way we communicate with our patients.  

Please let us know if you need information in another format or communication support and we will try our hardest to accommodate.

 

  

Bank Holidays 2018

The practice will be closed on the following days:

Friday 30th March 2018

Monday 2nd April 2018

Monday 7th May 2018

Monday 28th May 2018

Monday 27th August 2018

Tuesday 25th December 2018

Wednesday 26th December 2018

  

baby clinic

Health Visitor Clinics

Health Visitor clinics are no longer held at the practice, instead, drop-in clinics are held around Evesham.  Please see below.

 Tuesdays 10.00-11.30am at the Vale of Evesham Christian Center 

Wednesdays 10.00-11.30am at Evesham Adventure Playground

1st Tuesday of every month at Pebworth Village Hall

Minor Illness Clinic

Minor Illness Appointments are held every morning from 8.45am until 12pm.  Appointments are released at 8 am on the day.

Our prescribing nurse can treat and prescribe a variety of conditions

- Sore throats, ear ache

- Coughs, colds/flu, sinusitis

- Hayfever

-Rashes, infected wounds, minor injuries

- UTI's

- Headlice, insect bits and stings

If you are unsure please speak to a Receptionist who will be able to point you in the right direction.

Please note; children under 6 and pregnant women are not suitable for minor illness clinic and may be required to see a GP.



Online Services

Our online services are provided by Patient Access. This is a free service to practices and patients provided by EMIS Health that allows you online access to:

 Check, book and cancel appointments

 Check your medication and order repeat medication

Update your contact information, including mobile phone and email    address

View information from your medical record including allergies, immunisations and medications.

New*** Access to coded record will be available from 31st July 2016

You can register for Patient Access online without visiting the practice. The system will then create a basic account that allows you to book an appointment.

To upgrade your account and get access to the complete features that we offer, you will need to visit the practice in person and provide photographic evidence of your identity i.e photocard driving licence/valid passport.

You can also register by visiting the practice in person and requesting a registration sheet which will enable you to set up a full account. This needs to be requested when you visit the practice and will require the same identification.


Extended Hours

A new extended hours clinic is now available to book for evening and weekend appointments which will hopefully help patients who find it difficult to attend between 8:00 am -6:30 pm these appointments are held at the Minor Injuries unit at Evesham Hospital.

These appointments won't necessarily be with one of our own GP's but you will have a booked appointment with a GP who will be able to treat any acute conditions.

If you would benefit from an extended hours appointment, please discuss this with the reception team who would be happy to advise you on availability.

If you are unable to attend the appointment you have booked, for whatever reason, please let us know.  We can offer that appointment to somebody else who may need it.

(Site updated 07/08/2018)
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